Shipping policy

Based on the Velmora page currently open in your browser, here is the breakdown of the Shipping Policy:

Processing & Delivery Timelines

  • Order Processing: Orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays are processed on the next business day.

  • Delivery Time: Once shipped, delivery typically takes 3–7 business days, depending on location and courier availability. Remote locations may take longer.

Shipping Charges & Tracking

  • Shipping Fees: Any applicable shipping charges or free-shipping terms are displayed at checkout.

  • Tracking: Tracking information is sent via your registered phone number or email once the order has shipped.

Important Policies

  • Delays: Delivery estimates may be affected by courier disruptions, severe weather, holidays, or incomplete address details. Velmora is not liable for third-party courier delays.

  • Incorrect Information: Customers are responsible for providing accurate contact and delivery details. Additional fees may apply for re-shipping orders returned due to incorrect addresses.

  • Damaged or Tampered Packages: If your package arrives damaged or tampered with, contact Velmora Customer Support immediately with photos or videos of the package.

  • Delivery Confirmation: Orders are marked as delivered once the courier partner confirms successful delivery to the provided address.