Shipping policy

Shipping Policy

At Velmora, we aim to process and deliver your orders safely and promptly.

Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been shipped, delivery usually takes 3–7 business days, depending on your location and courier service.

Remote and difficult-to-service locations may require additional delivery time.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you place your order.

Any free-shipping offers will be subject to the terms and conditions of the respective offer.

Order Tracking

Once your order is shipped, tracking details may be shared through your registered phone number or email. You can use the tracking information to monitor your shipment.

Delivery Delays

Delivery timelines are estimates and may be affected by circumstances beyond our control, including:

  • Courier delays

  • Weather conditions

  • Natural events

  • Operational disruptions

  • Public holidays

  • Incorrect or incomplete shipping information

  • Remote or non-serviceable locations

Velmora is not responsible for delays caused by the courier or circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing accurate name, phone number, and delivery address at checkout.

If an order is returned or delayed due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for re-shipment.

Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery, please contact Velmora Customer Support as soon as possible and provide relevant photos or videos of the package.

Delivery Confirmation

An order will be considered delivered once the courier partner marks it as successfully delivered to the provided shipping address.

Contact Us

For any shipping or delivery-related questions, please contact Velmora Customer Support through the contact details available on our website.